Easy Returns
While we fully stand by every product we sell, we understand that sometimes customers might change their minds or realize that the product they ordered differs from what they had hoped for.
That's why we offer a 30 Day Return Policy.
If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at Sales@optimaloutdooroasis.com with your order number, and we will provide detailed instructions on how to process the return.
Please note that you, as the customer, will be responsible for paying the return shipping costs of the item(s) in your order.
Once we have received and verified your return, you will have your refund within [10 business days] using the payment method you used when ordering.
We comply with all relevant laws regarding returns and refunds.
We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.
*Please note: To be eligible for a refund, the item(s) must be returned in "Like New" condition with all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear.
If an item shows any signs of wear or use, it cannot be returned for a refund.
If you need to return your order, please email us at Sales@optimaloutdooroasis.com with your order number for assistance. Our goal is to simplify this process for you.
Damages
You should notify us immediately upon delivery if you receive a damaged product and send pictures of the damage to Sales@Optimaloutdooroasis.com on the same day. Optimal Outdoor Oasis will cover the shipping cost for any defective, damaged, or incorrect merchandise. Please keep all original packaging for items that need to be returned.
Before processing any returns, please contact our customer service department to obtain authorization. We will provide you with a replacement product as soon as possible, free of damage. It is worth noting that items that become damaged after use are not eligible for a refund unless covered under warranty.
Cancellations
To cancel an order, please contact our customer service team via email or phone as soon as possible to avoid incurring return shipping fees. You will receive a full refund if you cancel your order before shipping. However, if you cancel your order after it has been shipped, you will be subject to our 30-day return policy and will be responsible for return shipping costs.
Other Return Policy Notes:
- If a specific vendor or product does not support the above return policy, this will be noted in the product descriptions or the product-specific return information.
- Products specified as certified, pre-owned, or used are ineligible for a return.
- Optimal Outdoor Oasis only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for a "one-time use or temporary use" are not eligible for return. This includes but is not limited to orders intended for use in a trade show or a conference venue, orders that promotional companies purchase, and orders purchased by trade show facilitators.